Privacy Policy

1. Introduction

At Fika.au, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, subscribe to our newsletter, sign up for our Fika crown loyalty program, or make a purchase.

2. Information we collect

We collect the following types of personal information when you interact with our website:

Account Information: Name, email address, phone number, home address, date of birth, and loyalty program details.
Order Information: Payment details, order history, and shipping address.
Marketing Preferences: Your preferences for receiving promotional emails, newsletters, and marketing communications.
Usage Data: Information about how you use our website, including anonymised IP addresses, browser type, and browsing behaviour.

3. How we use your information

We use your personal information for the following purposes:

To process and fulfill orders, including shipping and customer service.
To send marketing communications, including newsletters and promotional offers (opt-in, with your consent).
To maintain your account, including managing loyalty points and preferences.
To improve our website and services by analysing usage patterns.
To comply with legal obligations.

4. Sharing your information

We do not sell your personal information to third parties. However, we may share your information with trusted third-party service providers for the purposes of fulfilling orders (such as couriers and payment processors), marketing, and analytics.

5. Security of your information

We take strict precautions to protect your personal information from unauthorised access, use, or disclosure. Please remember that no method of transmission over the internet, or method of electronic storage is completely secure and reliable. Although we do our best to protect your personal information, we cannot guarantee is absolute security.

6. Your rights

You have the following rights concerning your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information via your account settings.
Deletion: You can request to delete your account and personal information, subject to any legal obligations we may have to retain certain data.
Marketing Preferences: You can manage your subscription to newsletters and marketing communications at any time, via our account.

7. Changes to the Privacy Policy

Any changes we make to our privacy notice in the future will be posted on this webpage. You should check this webpage to be aware of these changes.