Return Policy

At Fika, we take pride in delivering high-quality Swedish treats and products. This policy outlines your rights and our approach to returns and refunds in accordance with Australian Consumer Law.

1. Your rights under Australian Consumer Law

You are entitled to a replacement or refund for a major failure, and to have goods replaced if they fail to be of acceptable quality.

2. Food & perishable items

Due to the perishable nature of many of our products we do not accept returns or exchanges for; change of mind, incorrect selection or failure to store products as recommended.

However, if your item arrives damaged, is unsafe to consume or is significantly not as described please contact us within 24 hours of delivery or pickup.

We may request photos and details to assess the issue. Where appropriate, we will offer a refund or replacement.

3. Non-perishable items & merchandise

For packaged goods and merchandise, we do not offer refunds for change of mind. However, if you contact us within 7 days of receiving your order at manager@fika.au, we may offer an exchange at our discretion, provided: the item is unused and unopened, it is in original packaging and proof of purchase is provided.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

4. Faulty, damaged, or incorrect orders

If any item you receive is faulty, damaged in transit or incorrect please contact us within 7 days at manager@fika.au

We will provide a suitable remedy, which may include a refund, replacement, or reshipment.

5. Gift Cards

Fika.au gift cards are subject to the following terms:

• Gift cards are non-refundable and cannot be exchanged for cash
• Gift cards are valid for a minimum of 3 years from the date of purchase, in line with Australian law
• Online Gift cards may be used for any products available on Fika.au.
• In-store Gift cards may be used for any items at both our venues. 
• We are not responsible for lost, stolen, or unauthorised use of gift cards

6. Order issues & delivery

Please ensure all delivery details are correct at checkout.

We are not responsible for failed deliveries due to incorrect addresses, delays caused by couriers or spoilage due to unattended deliveries or failure to refrigerate items promptly.

7. Refund processing

Approved refunds will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable.

8. Contact Us

For all return and refund enquiries, please contact: manager@fika.au